Slide 1 · Problem

Accessible Complete Trips fail today

  • Most trip tools optimize time, not whether the whole door-to-door journey is feasible and accessible.
  • Elevator outages, curb ramps, transfer windows, and sidewalk gaps break trips for wheelchair users, low-vision riders, and cognitive support needs.
  • Agencies rarely see recurring barrier hotspots — only isolated complaints after trips fail.
  • Complete Trip policy needs a governed accessibility confidence layer, not another generic map.